Short answerAn OTP is a single-use code. 2FA is the security design that asks for a second proof of identity in addition to a password. An OTP is one way to deliver that second factor — the most common one — but 2FA can equally use an authenticator app, a hardware key or biometrics.
Two-factor authentication means two different categories from that list. A password plus a security question is not 2FA, because both are things you know.
It is far better than a password alone, and it is the only second factor that works for every customer without installing anything — which is why it remains the default for consumer signup and checkout.
Its known weaknesses are SIM-swap fraud and interception. Where the stakes are high — moving money, changing account recovery details — an authenticator app or a hardware key is stronger. For most consumer flows the realistic alternative to an SMS OTP is no second factor at all, which is worse.
Ritorica Verify OTP delivers across SMS, WhatsApp, Telegram and voice with automatic fallback.
Request a demo