Wide functionality and individual improvements of the chat platform to increase sales and effective communication with customers.
Everything your contact center and marketing team needs to engage customers effectively — all in one unified workspace.
See full contact details, interaction history and custom fields across all channels in one place.
Enable two-way conversations directly from your campaigns — no extra steps for the customer.
Automate first responses, qualify leads and route requests without human intervention.
Access the complete history of all mailings and sessions linked to each contact.
Tailor the platform to your brand, workflows and integrations with individual customizations.
Manage every conversation from a single inbox — no tab-switching, no missed messages.
* Ritorica Research Results for 2025
Let the platform handle repetitive tasks so your team can focus on what matters — building real relationships.
Automatically collect customer satisfaction ratings at the end of every conversation and track service quality trends over time.
Configure instant automated responses for common questions, business hours greetings, and out-of-office messages to reduce wait times.
Deploy intelligent chatbots that qualify leads, answer FAQs, and seamlessly hand over to live agents when needed — available 24/7.
Intelligent distribution ensures every customer reaches the right operator or team instantly — no manual assignment needed.
Balance workload across your entire operator team automatically based on availability and capacity.
Free up operator queues by automatically closing conversations with no customer activity after a set period.
The routing bot intelligently assigns incoming chats to the most relevant team or operator based on topic and skill.
Prevent loss of context by keeping chats in queue when an operator's response takes more time than usual.
Easily pass a conversation to another team or individual operator mid-session, preserving the full chat history.
Set caps on the number of simultaneous chats per operator to maintain quality and prevent burnout.
Every company has its individual processes and favorite services. Ritorica Chat allows any customization to be made to suit the customer's needs.
We analyze your requirements and prepare a detailed scope and cost estimate.
Our engineering team builds the customizations tailored to your specification.
Thorough QA and staged rollout ensure a smooth, reliable launch.
Use the cloud version or deploy on your own servers — your choice.
Direct agreements with messengers and social networks protect your data from third-party transfers.
Wide range of settings for routing requests to operators and departments — no request left unattended.
Integrate with your favorite services and CRMs via our fully documented Open API.
Granular role-based access control gives each employee only the capabilities they need.
From retail to finance, Ritorica Chat adapts to the unique communication workflows of every sector.
Handle order inquiries, delivery updates and post-purchase support across WhatsApp, Viber and Website Chat — all from one inbox.
Deliver secure transactional notifications, fraud alerts and personalised service messages through compliant, direct-agreement channels.
Automate appointment reminders, lab result notifications and patient follow-ups while keeping sensitive data protected.
Keep customers informed at every step — from dispatch to doorstep — with real-time chat updates across all messenger channels.
Engage leads instantly via chatbot, route hot prospects to agents, and send property updates and viewing confirmations automatically.
Manage high volumes of service requests, outage notifications and billing queries through intelligent routing and automated responses.
Everything you need to know about Ritorica Chat — key numbers and capabilities that set us apart.
All channels — WhatsApp, Viber, Telegram, Email, Website Chat — managed from a single workspace. No switching, no missed messages.
Integrate with your CRM, helpdesk or internal tools via a fully documented Open API. Ritorica Chat fits into your existing stack.
Every contact's interaction history, tags, custom fields and channel details in one place — giving your agents full context instantly.
Monitor operator performance, chat volumes, response times and customer satisfaction scores with live dashboards and custom reports.
Direct agreements with every messaging platform mean your customer data never passes through third parties. Available SaaS or On-Premise.
Deploy the platform under your own brand with custom chat interface design, domain and identity — fully tailored to your corporate style.
Join contact centers and marketing teams already using Ritorica Chat to increase response rates and streamline every conversation.
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